1) Refund Eligibility

We offer refunds under the following circumstances:

Quality Issues: If you encounter significant issues with the AI models or services that prevent you from using them effectively, we may offer a refund. Please contact our support team with detailed information about the problem. Technical Problems: If you experience technical issues that prevent you from accessing or using our services, and our support team is unable to resolve the problem within a reasonable time frame, you may be eligible for a refund.

2) Refund Process

To request a refund, please contact our customer support team at sales@sensoviz.com. Please provide the following information

Your name

Order number

Description of the issue

Our support team will review your request and, if eligible, we will process the refund.

3) Non-Refundable Items

Certain items are non-refundable, including:

Services provided and used

Downloadable software products once downloaded or accessed

Customized AI models developed specifically for your requirements

4)Contact Us

If you have any questions about our refund policy, please contact us at sales@sensoviz.com.